We gladly accept returns and cancellations
Contact us within: 5 days of delivery
Ship items back within: 14 days of delivery
Request a cancellation within: 6 hours of purchase
We don't accept exchanges
But please contact us if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, We can't accept returns for:
- Custom or personalized orders
- Items on sale
Returns and exchange details
HM Designs delights in satisfied customers. If for any reason you are not satisfied, please contact HM Designs and communicate any concerns so they may be promptly addressed.
Non-custom orders can be refunded or exchanged within 10 days of receipt. Returns must be shipped back to HM Designs in the original condition in order to claim a refund or exchange. *Please note that shipping charges do apply to all returns and exchanges.
No refunds or exchanges on custom orders. Thank you!